Refund Policy

1. Eligible Refund Cases

Refunds may be approved for failed transactions, duplicate charges, or confirmed technical delivery issues where value was not received.

2. Non-Refundable Cases

Transactions sent to incorrect recipient numbers due to user input, or completed successfully by the provider, are generally non-refundable.

3. Request Window

Please report issues as soon as possible with your transaction reference. Earlier reporting allows faster verification and resolution.

4. Resolution Time

Verified refund requests are processed as quickly as possible. Timing may depend on partner verification and payout rails.

5. Contact for Refunds

Email info@fluxr.co.za with your reference and issue details, or WhatsApp +27 60 636 0061.